Health and Insurance

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Covid: A global health situation

Regarding the situation of COVID in France, we strongly advise you to consult the dedicated page of the French government, as well as Campus France for the latest updates and regulations:

French health insurance

If you are from an EU country

If you are covered by a public social security system in your home country, you can benefit from the EU health insurance system by applying for your European Health Insurance Card (EHIC) in your home country – full details from the European Commission here. Your host institution will ask you for a copy of your EHIC.

If you are staying for a long period of time, you can register for free with the French Social Security on the official website. (see flyers below). Please note that the procedure is quite long (sometimes up to 5 to 6 months). As a result, social security is best suited for students who are staying for a long period of time (one year or more).

In any case, this coverage (through your EHIC or French Social Security) is limited and this means that you will only get a partial reimbursement of your health expenses (see LEVEL 1 below). Although health care is more affordable in France than in other countries, some expenses can be very expensive (surgery, specialized medicine, dental care, eye care…). It is therefore HIGHLY RECOMMENDED that you take out complementary health coverage for the duration of your stay. You can contact your regular insurance provider in your home country for information on their international coverage or you can research options with companies that specialize in insurance for international students.

In addition, coverage through your EHIC or French Social Security never includes repatriation coverage. We therefore STRONGLY ADVISE you to obtain such coverage before arriving in France.

If you are not from an EU country

For a short stay (less than 3 months)

When applying for a short-term visa, you will be asked to provide proof of international health/travel coverage before leaving your country. This insurance must cover medical expenses and repatriation.

For a long stay (more than 3 months)

When applying for a long-stay visa, some consulates or embassies may ask for proof of international health or travel insurance, others may not.

It is important to note that once you arrive in France, you will be required to register to the French health insurance system, called Social security (Sécurité Sociale).

What is the french health insurance?

All non-European students staying in France for more than 3 months must register to the French health insurance,
known as “Sécurité sociale”.
In this short video, find out everything you need to know about the Sécurité sociale and complementary health insurance (or called “mutuelle”) so that you can be reimbursed for your health expenses.

What is social security?

Mandatory & free of charge, it will cover any health costs you might have througout the duration of your studies. (Appointment with a GP, hospital care, etc.)


Before your arrival, make sure you have the following documents in digital format (documents required to join the Social security)

  • Proof of identity (passport)
  • Proof of civil status (birth certificate)
  • Valid student visa
2. At your arrival

When you arrive in France, and after having obtained your certificate of enrolment in a higher education institution, register at the dedicated website “Assurance Maladie” and upload the document requested :

  • Proof of civil status (birth certificate, no translation required);
  • A student visa (and confirmation if possible) or a valid residence permit;
  • Proof of enrolment for the current academic year;
  • IBAN or RIB (French bank account details).

We recommend that you upload all the requested documents at the same time, as this will speed up the processing of your application. If compulsory documents are missing, Social security will not be able to validate your registration. Consequently, you will not be able to validate your application. The Social Security registration procedure can take time. We therefore advise you to take out international health cover until the French health insurance validates your registration and you are officially covered.

Once you have completed these steps, your personal space will be created. You can access it using the e-mail address you gave when you registered.


Once you have submitted the documents to French Social security, while the health insurance company checks and validates your application, you will receive a provisional certificate of affiliation, on which you will find your Social Security number.You will then be covered for all health care.

However, there are still a few steps to take:

  • Appoint a doctor in France as your general practitioner to coordinate your healthcare with monitoring that matches your state of health and to receive better reimbursements (70% instead of 30%). Your general practitioner is the one who knows you best, because he/she cares for you on a regular basis;  guides your coordinated healthcare path (he/she is your preferred contact point to refer you to other healthcare professionals); manages your medical record by centralising all information relating to your care; provides you with personalised preventive care including, for example, vaccination checks, screening, help to stop smoking, etc. How can I find a general practitioner? (see relevant paragraph below)
  • Good insurance is important in case of hospitalisation and to receive routine care. Although the Social security reimburses most of your healthcare expenses, there is still an amount left to pay. This is why we recommend taking out supplementary health insurance. If you have low income, with the Solidarity Supplementary health insurance, in most cases you will no longer be required to pay these healthcare expenses. Click here to learn more.


Once your application has been validated by the Assurance Maladie, you will receive your definitive certificate of registration, with your Social Security number, and you will need to :

  • Request your Carte Vitale
  • Open an ameli account
  • Use your Carte Vitale with healthcare professionals to receive quicker reimbursements and benefit from third-party payment. Your Carte Vitale contains all your rights and simplifies the procedure to receive healthcare reimbursements. The Carte Vitale can save you from paying for care or medicines up front: this is called third-party payment. 

Social security tutorial

My registration to the French Social security



My registration step-by-step

For more information on the documents required when registering for Social Security, please see:

Having problem? You can reach out the Frenhc Social security via :

What is complementary insurance?

Reimbursement of your health costs through the French Social Security system is still limited, which means that you will only receive partial reimbursement.

Although healthcare is more affordable in France than in other countries, some expenses can be very expensive (surgery, specialist medicine, dental care, eye care, etc.), so it is strongly recommended that you take out complementary health coverage for the duration of your stay.

You can look for options with insurance companies that specialize in international students in France or you can contact any supplemental insurance company.

Below are examples of supplemental insurance for students:


In addition, French Social Security coverage never includes repatriation coverage and it is therefore preferable to obtain this coverage through a complementary insurance.

Disclaimer: The websites listed above are for information purposes only. OMNES Education does not benefit financially from any of them and cannot be held responsible for any dispute or damage caused by the service providers listed above.

Personal Civil Liability Insurance

What is a personal civil liability insurance?

In France, all students must hold a personal liability insurance. Watch this short video to find out everything you need to know about this insurance.

This insurance covers damage or injury you may cause to others by accident. This insurance is mandatory in many situations (internships, rentals, etc.) and you will be asked to provide a copy of this insurance to your French institution of higher education when you register. There are many organizations that offer personal liability insurance: student insurance providers, banks, insurance companies, etc. You can choose either of these options. You can subscribe either in your country of origin or in France.

Below are examples of student insurance compagny offering civil liability insurance :

How to find a doctor?

You can search for doctors, especially when looking for a primary care physician to enroll in Social Security, on the following platforms:

This French platform provides lists of doctors in all fields, as well as the hospitals and health centers closest to your place of residence throughout France.

Although the site is in French, with Doctolib you can find an English-speaking doctor and make an appointment online, wherever you live in France.

How do I make an appointment on the app and website?

1. Create an account

Choose the doctor you are looking for (note that if you want to be reimbursed by the Social Security, you must choose a sector 1 doctor).

3. Click on “make an appointment online”.

4. Choose the reason for the consultation

5. Choose the date

And your medical appointment is booked.

Doctors and pharmacies around our campuses

The lists below are provided for information purposes only. Feel free to check online regularly.


To find English-speaking doctors in Paris, you can consult the list provided by the US Embassy.

Find below the doctors and pharmacists around the Eiffel campus

General Practitioners

Dr Françoise Barro-Lecomte (speaks English)

28 Viala Street
75015 Paris
Telephone: 01 45 77 38 29

Dr Jean-Bernard Mallet and Dr Celine Sloane

20 boulevard de Grenelle
75015 Paris
Telephone: 01 45 79 38 23

Drs Montier & Mallet
82 boulevard de Grenelle 75015 PARIS
Telephone: 01 45 79 38 23

Drs. Daoui, Labrosse & Shollier
69 Fondary Street
75015 PARIS
Telephone: 01 45 78 20 62

Studies and Health
12 rue Viala
75015 Paris
Telephone: 01 53 95 30 01


Dr Françoise Loy
22 rue Rouelle
75015 Paris
Telephone: 01 45 78 61 05

Dr. Michele Stagel
4 Robert de Flers Street
75015 Paris
Telephone: 01 45 79 00 79


Bir Hakeim pharmacy (on the right of the metro station)

(Speaks English)
6 boulevard de Grenelle
75015 Paris
Telephone: 01 45 77 33 30

Victor Derhy
39 boulevard de Grenelle
75015 Paris
Telephone: 01 45 79 53 19


Theater Pharmacy
42 Theatre Street
75015 Paris
Telephone: 01 45 77 15 65

Central Pharmacy
9 rue Robert de Flers
75015 Paris
Telephone: 01 40 59 00 76

Pharmacies open 24 hours a day

84 avenue des Champs-Elysées
75008 Paris (Metro: George V)
Telephone: 01 45 62 02 41

6 place Clichy
75009 Paris (M° Place de Clichy)
Telephone: 01 48 74 65 18

52 rue du Commerce
75015 Paris (Subway: Emile Zola)
Telephone: 01 45 79 75 01


Dr. Raymond Karaa
47 boulevard de Grenelle
75015 Paris
Telephone: 01 45 79 12 29


Dr. Alexandre Belnoue

22 Saint-Charles Street
75015 Paris
Telephone: 01 45 77 38 05

The Paris Hospitals are listed on the website here Hôpital Saint-Antoine 184 rue du Faubourg Saint-Antoine 75012 Paris Telephone: 01 49 28 20 00 Hôpital Bichat-Claude Bernard 46 rue Henri-Huchard 75018 Paris Telephone: 01 40 25 80 80 Hôpital Lariboisière 2 rue Ambroise-Paré 75010 Paris Telephone: 01 49 95 65 65 Hôpital Européen Georges-Pompidou 20 rue Leblanc 75015 Paris Telephone: 01 56 09 20 00 Hôpital Cochin 27 rue du Faubourg Saint-Jacques 75014 Paris Telephone: 01 58 41 41 41


General Practitioners
Dr Robin GAUZERAN 23 rue Ney
69006 Lyon Telephone: 04 86 86 03 86
Dr Alix HILLEN 41 rue Pré-Gaudry
69007 Lyon Telephone: 04 28 29 66 80

Dr Mélodie CARON 18 rue Bichat 69002 Lyon
Telephone: 04 72 41 04 10
Dr. David DANIELIAN 87 rue Bossuet
69006 Lyon Telephone: 04 78 24 77 41
Dr. Florian Caillierez 64 rue Challemel-Lacour
69007 Lyon Telephone: 04 81 91 44 70
Pharmacie Jean Macé 73 avenue Jean Jaurès, 69007 Lyon Phone : 04 78 72 44 33 Grande Pharmacie Lyonnaise 22 rue de la République, 69002 Lyon 24h/24. Phone : 04 72 56 44 00 Most affordable pharmacy for hygiene products. La Pharmacie 16 rue de la Barre, 69002 Lyon Phone : 04 78 37 78 71
Osteopath :
Cabinet Lyon Ouest 13 chemin du Petit Bois 69130 ECULLY Telephone: 04 78 66 12 34 Cabinet Lyon 7 Jean Macé 45 rue du Professeur Grignard Telephone: 69007 LYON 04 72 70 59 40 Cabinet Lyon Est 4 rue de la Doua 69100 VILLEURBANNE Telephone: 04 37 45 10 45

You have the possibility to benefit from free osteopathy sessions, by appointment from Monday to Friday from 8am to 8pm and on Saturday from 8am to 2pm.

Hôpital Edouard Herriot 5 place d’Arsonval 69003 Lyon Telephone: 0 825 08 25 69 Lyon Sud Hospital 165 chemin du Grand Revoyet 69495 Pierre-Bénite Hôpital de la Croix-Rousse 103 grande rue de la Croix-Rousse 69004 Lyon Telephone: 0 825 08 25 69


General practitioner
Dr Catherine Desenlis 31 rue de la jeunesse, 33700 Mérignac
Dr Yann Gombauld 8 rue de Ségur, 33000 Bordeaux Visit here
130 rue de Pessac, 33000 Bordeaux
Marlene Biotteau
Occupational psychologist & ergonomist. Burnout, harassment, stress, anxiety and depression
133 boulevard George V, 33800 Bordeaux
Phone :
The Capuchin Pharmacy
Open 24 hours a day. 30 place des Capucins
33800 Bordeaux Telephone: 05 56 91 62 66
Pharmacy of the Great Men
1 place des Grands Hommes, 33000 Bordeaux
Aprium Pharmacy Bordeaux Lac
Avenue des 40 Journaux, 33300 Bordeaux
Pellegrin Hospital
Place Amélie Raba Léon, 33076 Bordeaux
CHU Saint-André Hospital
1 rue Jean Burguet, 33000 Bordeaux


General Practitioners
12 boulevard de la Mer Caspienne, 73370 Le Bourget-du-Lac
Phone number : 04 79 75 78 17
12 boulevard de la Mer Caspienne, 73370 Le Bourget-du-Lac
Telephone: 04 79 84 46 20
Dr Capucine MANGIN
12 boulevard de la Mer Caspienne, 73370 Le Bourget-du-Lac
Phone number : 04 79 75 78 17
Dr Gaëlle Habrard
Dental office of Dr Antonin Bats 12 boulevard de la Mer Caspienne, Savoie Technolac, 73370 Le Bourget-du-Lac
Telephone: 04 79 65 79 73
Médilac 12 boulevard de la Mer Caspienne, 73370 Le Bourget-du-Lac
Telephone: 07 61 35 25 10
Priory Pharmacy
182 route Nationale, 73370 Le Bourget du Lac. Telephone: 04 79 25 00 04
List of pharmacies available in Aix-Les-Bains by day (15 minutes from Chambéry) Pharmacy of L’EPINE c.c. super u 75 rue lavoisier, la motte servolex,
Telephone: 04 79 25 41 68
Viviers du Lac Pharmacy 73 route d’Aix 73420 Viviers du Lac
Telephone: 04 79 61 66 02
Pharmacy Aix les Bains Pavy 234 rue de Genève 73100 Aix les Bains Phone : 04 79 35 03 70
Pharmacies open 24/7
Greater Chambéry
Hospital of Chambéry
Place Lucien Biset, 73000 Chambéry Telephone: 04 79 96 50 50
Grand Port Hospital – Metropole Savoie Hospital Center
49 avenue du Grand Port, 73100 Aix-les-Bains
Telephone: 04 79 88 61 61
Medi-pole of Savoy
300 avenue des Massettes, 73190 Challes-les-Eaux
Telephone: 04 79 26 80 80

In case of emergency and incident

Emergency numbers

From a French phone

(Take a picture to access it at any time from your cell phone)

15 : Emergency medical assistance service (SAMU)

17 : Police

18 : Fire department

112: Emergency number valid throughout the EU (from any cell phone).

SOS Doctors / Medical emergencies and unscheduled general medical care:

Paris : 01 47 07 77 77 or 3624SOS médecin

Bordeaux: 05 56 48 75 59 or 3624SOS médecin Bordeaux

Lyon: or 3624SOS doctor Lyon

Chambéry: 3624SOS doctor Chambéry

Incident in public transport

Paris: 3117 by phone / 31177 by SMS: RATP emergency number to use when you witness an incident on public transport in Paris, or are the victim of an attack.

Bordeaux : 05 57 57 88 88 (TBM Bordeaux)


Public service for individuals

French emergency number

French emergency services

Consulates et embassies

In France

If you need to contact your embassy or consular services, you can find their contact information on the French Ministry of Foreign Affairs website here.

In case of force majeure and only, you can reach the emergency contact of your embassy below.

+33 (0)1 53 83 45 00
weekends and holidays
(+33) 1 53 72 07 00
(+33) 1 44 51 31 00
06 80 12 32 34.
01 46 51 89 00
(+33) 1 49 52 19 50
Consulate: (+33) 1 47 36 77 90
(+33) 1 53 93 91 91
8:00 am – 1:30 pm 3:00 pm – 5:00 pm
01 53 64 62 62
01 44 43 18 00
Paris : (+33)6 07 22 725 6
Lyon : (+33)6 63 54 63 64 (Friday to Sunday) (+33)6 63 63 05 53 (Monday to Sunday)
Marseille : (+33)6 07 52 04 18
Bordeaux : (+33)6 88 84 85 38
Lourdes : (+33)6 88 54 71 98
Metz : (night only) (+33)6 80 71 03 43,
(+33)7 80 01 82 31,
(+33)7 81 95 40 72
Nice : (+33)6 03 69 03 57 (Day service)
(+33)7 68 05 48 04 (night service)
(+33) 01 45 20 69 35
06 13 53 55 74
(+33) 1 45 55 95 98
01 44 05 38 48 01 44 05 38 62
01 49 55 67 00
(+33)1 45 00 60 57


French police services

These few tips can help you avoid any danger during your stay in France.

All major cities have a police station.

  • The Paris community has about a hundred reception points throughout the capital. Among them, the twenty police stations in each arrondissement are open 24 hours a day, 7 days a week, to receive victims and provide them with help and assistance. To find them, we invite you to consultthe website.
  • Lyon has seven police stations spread throughout the city. Not all are open 24/7. We invite you to find the nearest police station via the website.
  • The central police station of Bordeaux is located at 23 Rue François de Sourdis – 33000 Bordeaux and is open 24 hours a day, 7 days a week. You can reach him by calling You can also find two public reception points at the Capucins Police Station (21 Rue Marbotin, 33800 Bordeaux) and the Bordeaux Police Office (23 Rue Ducau, 33000 Bordeaux).
  • Chambéry has a police station located at 585 avenue de la Boisse 73000 Chambéry. You can reach him by calling For more information, pleasevisit the website.

Foreigners can speak to police officiers who speak several languages, either at police stations or those patrolling the streets throughout the summer. They wear badges with flags corresponding to the language(s) they speak. They can give you basic information (directions or addresses of tourist sites) and answer more sensitive questions, such as those concerning a theft or an assault. They can provide you with valuable assistance if you do not speak French well.

When registering a complaint, the Foreign Victims Reception System software, available in twenty languages, now allows any police officer to register a foreign person’s complaint and give him a receipt in his native language.

To avoid becoming a victim of an incident, follow these tips:

Be careful on the street:

  • Preferably use a small bag, such as a waist pack or fanny pack, rather than a backpack.
  • Carry little cash with you.
  • Do not put your wallet or phone in your back pockets.
  • If an assailant tries to steal your bag, do not resist or you may be injured.
  • Beware of individuals who may divert your attention to steal your belongings.
  • Some thieves may pose as police officiers and ask for your ID and money. First of all, keep in mind that a real police officier will never ask you for money. Ask for their white and tricolored card with “Police” in the center

Be careful on public transportation:

  • Do not leave your luggage unattended.
  • Beware of pickpockets.
  • Do not let anyone go through the turnstile/door directly without your consent.
  • Never buy tickets from resellers who will charge you extra (up to ten times their value). Use the ticket machines or the automatic terminals in the metro stations.
  • Never agree to be picked up by someone offering their transportation services in airports or on the street: they could be an illegal cab, an offense punishable under the French Labor Code.

In public places:

  • Do not take money out in public and never exchange currency on the street, use the exchange offices instead.
  • Use small bills or credit cards for your purchases.
  • Do not leave your means of payment in the checkroom, in your coat, on a chair (in a restaurant or in the cafes for example), a pickpocket could steal your goods.
  • Never put your bag at your feet or leave your cell phone or wallet on the table in a café or restaurant.
  • Do not put your phone in an outside pocket of your bag or clothing.
  • Do not lend your phone to a stranger.
  • In restaurants and bars, don’t hesitate to ask for the menu and the price list, to avoid any surprises.

If your identity papers are lost or stolen:

  • Remember to photocopy all your identification and keep copies in your place of residence.
  • In case of loss, contact the consulate, and in case of theft, also report to the police.

For more details, we strongly advise you to consult this brochure.

Updated 14 September 2023