KLAUS, PHILIPP

École

IUM-Marketing & Communication

pklaus@monaco.edu

Accueil » Enseignants-Chercheurs » KLAUS, PHILIPP

Mis à jour le 20 mars 2023

Publications

Developing profitable customer relationships through AI

There is a Secret to Success: Linking Customer Experience Management Practices to Profitability

Solo Tourism: Exploration and conceptualization - A semi-supervised machine learning approach

Quantifying the Influence of Customer Experience on Consumer Share-of-Category

Metaverse Retail: Pioneering Research Avenues for Tomorrow's Marketplace

The Retailing Metaverse Special Issue: Challenges and Opportunities

The “Nip and Tuck” Service Framework: Bright and Dark Side of Beautification/Modification Services

Come fly with me: exploring the private aviation customer experience (PAX)

Lifestyle of the rich and famous: Exploring the ultra-high net-worth individuals’ customer experience (UHCX)

The interplaying factors of the robotic tourism experience: The customer journey's touchpoints, context, and qualities

Slow Tourism: Conceptualization and interpretation - A traveler vloggers' perspective

How Luxury Retail Will Change Forever – The Role of Atmospherics in the Digital Era

Where Is Customer Experience (CX) Research Heading? A Personal Commentary

The future of luxury management – 5 megatrends that are here to stay: Guidance for researchers and managers

A Glimpse of the Future Retail Customer Experience – Guidelines for Research and Practice

Reevaluating Tourism Experience Measurements: An Alternative Bayesian Approach

Sustainability in Luxury – Core Requirement or Just a Fad? Insights from Consumer Twitter Activities

More than just brands, status, and exclusivity? Exploring the Luxury Experience and Luxury Experience Management

What Matters Most to UHNWI? Exploring the UHNWI Luxury Customer Experience (ULCX)

The Convenience of Shopping via Voice AI: Introducing AIDM

The Role of Customer Experience in the Perceived Value–Word-of-Mouth Relationship

Customer Experience Quality in African B2B Context

Viewpoint: Phygital – The Emperor’s new clothes?

The Future of Customer Experience in Retailing

(Priceless) Time – The UHNWI’s Most Precious Possession: Implications for International Marketing Theory and Practice

Measuring customer experience quality: The EXQ scale revisited

The Ultimate Luxury: Exploring Ultra-High-Net-Worth (UHNW) Individuals’ Motivations and Experiences

AGE IS A CONSTRUCT, NOT A CHARACTERISTIC

AI Voice Bots: A Services Marketing Research Agenda

Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature

Gathering Momentum: Placing Dynamics at the Heart of Customer Experience (CX) Research

Viewpoint: a primer for inclusive service marketing theory

Applying the EEE customer mindset in luxury: reevaluating customer experience research and practice during and after corona

Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research

Man vs machine: examining the three themes of service robotics in tourism and hospitality

Revisiting the Age Construct: Implications for Service Research

The end of the world as we know it? The influence of online channels on the luxury customer experience

In Transition: Service Research Opportunities for An Aging Society

Customer Experience (CX), not Brands will be sitting on the Iron Throne

Customer engagement in evolving technological environments: Synopsis and guiding propositions

The Product is Me: Hyper-Personalized Consumer Goods as Unconventional Luxury

A New Me: Going abroad for health and body beautification/modification

The dawn of traditional CX metrics? Examining satisfaction, EXQ, and WAR

Consumer Responses to Planned Obsolence

The missing link - fairness as the ultimate determinant of service profitability

Viewpoint: Conveying Managerial Relevance into Service Research

Luxury patient experience (LPX): review, conceptualization, and future research directions